Refund & Cancellation Policy

1.Subscriptions

• You can cancel from your account settings or by emailing us. Cancellation stops the next renewal.
• We don't normally refund part-used billing periods, except where required by law or stated in our Terms.
• If you were charged in error or the platform was seriously unavailable, contact us within 30 days and we'll make it right.

2.Consumers' 14-day right

If you are a consumer (buying for personal use), you normally have 14 days from purchase to cancel and get a refund. If you ask to start using the platform straight away, we may deduct a proportionate amount for the time used. Most of our customers are businesses, to whom this right does not apply.

3.Professional services

Cancellation and refunds for projects are set out in your quote. Unless the quote says otherwise, you can cancel by email; you pay for work completed and any third-party costs already committed, and we refund any balance.

4.How refunds are paid

Refunds go back to the original payment method, usually within 5–10 working days of approval.

5.Contact

To cancel or ask about a refund: [email protected].